One reason I try my best to deal with local companies.
Take Jim at Marty's - I broke a St. Criox rod , he offered to loan me one until I got repaired one back. I declined but it was an honest offer.
BOE - I bought new Simrad from them - few questions were answered well after normal business hours.
Yes , local shops are a few dollars more - they can not compete against on line companies - but IMHO , I come out far ahead.
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