A sign of the times

[5th Tuition]

As you probably read in my last post; we have been having some problems with the hook quality on the Tony Acetta Pet #15 lures.
I went to the Luhr Jensen website and found the tony's for sale, however, when you go to the Customer Service section of the site, it says "Coming Soon".
You can buy as much of the inferior product as you want. You can also sign up for special email news from the company. But heaven forbid, they would have their customer service portion of the site open.
This is just another small example of how this country is going to hell in a handbasket.
About a week ago, I had a flat tire on my truck (Ford F150). Pep Boys was having a sale on tires (buy 3 get one free). I put the spare on the truck and ran to Pep Boys and bought 4 new tires. I asked for the spare to be replaced back up under the bed of the truck. When they called to say the truck was done, I found the truck on the parking lot with four new tires and the spare in the bed. I told them I requested the spare to be returned under the bed. They said they didn't have a crank for the truck and they DIDN'T KNOW WHERE THE CRANK WAS FOR MY TRUCK. I told them that was absurd; it was comparable to a carpenter not knowing where to find a hammer. When I asked for the manager, he didn't know where the crank was either. I told them, if it was I, and I didn't know where the crank was, I would have phoned either another Pep Boys store OR a ford dealer to find out where it was so I could replace my spare and I would know in the future where the crank was on America's Best Selling Pickup.
I was so disappointed with their reaction, I brought the truck home, took ten minutes to put the spare away, and wrote a short senario of the debacle on their feedback/survey website.
Today, the manager called (after viewing my feedback survey) to ask if the spare was still in the pickup bed. I assured him it was not. He asked if they could do a free oil change to satisfy me. I thanked him but told him nothanks.
It appears that this type of attitude permiates many of the businesses today. This is why you find sites such as this that report good customer service (like Jim at Marty's). It has become the exception instead of the norm.
I had a friend who wanted some estimates for a new roof on his house, many of the companies didn't even honor the appointments made to view the job.
Enough of a rant; I hope Lure Jensen gets their chit together and starts producing a quality product again.
5th (Marty)
p.s. at least you guys have something new to read.